Customer Service

Descripción

With this course you will understand the factors that create customer loyalty, and you will learn the basic strategies to offer quality customer service.

Modalidad

Online

Duración

Teoría: 50 horas

Duración de las prácticas

6 meses

Inscripción

Para inscribirte en este curso enviad un email a info@intalentia.com

LESSON 1: THE CONSUMER
LESSON 2: THE COMPANY
LESSON 3: BUSINESS RESEARCH
LESSON 4: MARKET
LESSON 5: PRODUCT
LESSON 6: PRICE
LESSON 7: DISTRIBUTION
LESSON 8: COMMUNICATION
LESSON 9: THE CUSTOMER
LESSON 10: ENSURING CUSTOMER PREFERENCE AND
FIXING THE RELATIONSHIP
LESSON 11: PROCESSING OF COMPLAINTS AND SUGGESTIONS