With this course you will understand the factors that create customer loyalty, and you will learn the basic strategies to offer quality customer service.
Online
Teoría: 50 horas
6 meses
Para inscribirte en este curso enviad un email a info@intalentia.com
LESSON 1: THE CONSUMER
LESSON 2: THE COMPANY
LESSON 3: BUSINESS RESEARCH
LESSON 4: MARKET
LESSON 5: PRODUCT
LESSON 6: PRICE
LESSON 7: DISTRIBUTION
LESSON 8: COMMUNICATION
LESSON 9: THE CUSTOMER
LESSON 10: ENSURING CUSTOMER PREFERENCE AND
FIXING THE RELATIONSHIP
LESSON 11: PROCESSING OF COMPLAINTS AND SUGGESTIONS